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View compareIntake Coordinator & Medical Office Support Services
At EFerz Home Health Care, we provide a dedicated Intake and Medical Coordination Team that supports clinics, home health agencies, and healthcare practices with complete front-end administrative management.
Our services are designed to help providers focus on patient care while we handle their insurance, communication, scheduling, intake, and administrative operations with accuracy and professionalism.
Our Intake & Medical Coordination Services
Handling all patient phone calls
New patient onboarding and registration
Collecting patient demographics
Entering accurate information into EMR/EHR
Message handling and communication support
Insurance Verification Services
Eligibility verification (real-time and batch)
Confirming benefits and coverage
Checking co-pays, deductibles, and out-of-pocket details
Verifying HMO/PPO/Medicare/Medicaid plans
Identifying prior authorization requirements
Patient Appointment Management
Scheduling patient appointments
Managing cancellations and rescheduling
Coordinating provider availability
Sending appointment reminders (call, text, email)
Reducing no-shows through follow-up reminders
Patient Navigator Services
Guiding patients through the healthcare process
Coordinating referrals, labs, and documents
Communicating between patients and providers
Follow-up calls and status updates
Ensuring patient satisfaction and smooth care delivery
Prior Authorization Services
Collecting required documents
Submitting PA requests to insurance
Preparing clinical notes and supporting documents
Submitting through portals, fax, or Availity
Tracking approvals, denials, and appeals
Providing real-time updates to providers
Full Intake Coordination (End-to-End)
New patient intake screening
Collecting insurance and required documents
Eligibility verification + prior authorization workflow
Scheduling and coordinating care
Communicating with care teams
Tracking follow-up and document updates
Daily reporting for providers
Why Our Intake Coordinator Services Stand Out
Highly trained and experienced intake team
Fast response and processing time
100% HIPAA-compliant workflows
Accurate documentation with zero errors
Smooth communication between patient, provider, and insurance
Dedicated virtual medical support staff
Cost-effective alternative to in-house employees
Ideal for home health, clinics, specialists, therapy centers, and more